William Mumper
San Diego, CA | US Citizen
Work Experience
Calico IT - San Diego, CA
Help Desk Associate | February 2026 – March 2026
- Administered T1 support in Microsoft 365 Admin and Active Directory, monitored cybersecurity threats through Avanan and Huntress.
- Remotely assisted using NinjaOne RMM and ConnectWise ScreenConnect, responding via HaloPSA.
- Administered devices via Microsoft Intune MDM and PowerAutomate.
San Francisco Recreation and Parks Department - San Francisco, CA
Archery Coach | July 2023 – September 2025
- Promoted from kitchen staff to archery coach based on performance and reliability.
- Responsible for safety and instruction of 8–15 students on a live archery range.
UCSD HDH - San Diego, CA
Student Assistant | December 2022 – March 2025
- Maintained high-volume operations while managing a full-time UCSD STEM courseload.
Education
UC San Diego - San Diego, CA
B.S. Cognitive Science (ML & Neural Computation) | Aug 2022 – June 2026
Projects
Arch Linux Website Hosting
Stack: Arch Linux, CLI
- Installed Arch Linux on legacy hardware and deployed a lightweight K3s cluster.
- Containerized DNS sinkhole (Pi-hole) and monitoring services with Docker.
- Used NGINX Proxy Manager for routing and Cloudflare Tunnels for secure exposure.
- Documentation: Substack
Quitmate
Stack: Python, Firebase, Glide
- Conducted 5+ user interviews to identify nicotine addiction behavioral patterns.
- Designed stake-to-quit incentive system using behavioral economics principles.
- Built cross-platform MVP using Glide.
- Website: Quitmate.io
Skills
Cloud and OS: Docker, Linux, Windows, macOS, Microsoft Admin, Azure EntraID, Azure Fundamentals
IT Helpdesk: HaloPSA, NinjaRMM, Avanan, Huntress
ML Frameworks: Pandas, matplotlib, plotly, scikit-learn, PyTorch, TensorFlow
Coding: Python
Data: Tableau, Excel, SQL